Calphalon Commercial Nonstick 12-Quart Stockpot with Lid
by Calphalon
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Product Summary
Manufacturer: CalphalonBrand: Calphalon
Model: C812S
Product features:
- Ideal for simmering soup or stew, or cooking corn on the cob
- Heavy-gauge aluminum provides quick, even heating
- Hard-anodized exterior, multilayered nonstick interior
- Smooth stainless-steel Cool V handles
- Lifetime warranty
- Calphalon Commercial Nonstick 11-Inch Square Griddle
- Calphalon Nylon Large Spoon
- Calphalon C1210P Commercial Nonstick 10-Inch International Griddle/Crepe Pan
- Calphalon Nylon Large Spatula
- Calphalon 4-Piece Nylon Utensil Set
Kitchen and Housewares Reviews of Calphalon Commercial Nonstick 12-Quart Stockpot with Lid
Customer Review: Customer No-Service
Summary: 5 Stars
I recently purchased a Calphalon 12-Quart Stock Pot from Amazon.com about a month ago. I received the pot and when I opened the box the pot was bent.. I sent it back and a few days later it was here. I took it inside, opened it and this pot was bent worse than the first one. I sent customer service another note telling them this one was bent also. I got an email the next day stating the followingThank you for writing back to us at Amazon.com.
I apologize for the delay in responding to your e-mail message.
Please be assured that all of us here are working very hard to
provide a thorough, personal answer to each of our customers as
quickly as possible.
I have reviewed our previous correspondence and your order. I
sympathize with your frustration in this matter. However, please understand that the information provided in our last message correctly represents our policy at this time. As per our policy, we are unable to replace the item again. I would
request you to return the defective item. Once we receive your
return, we will issue the full refund and send you an e-mail
confirming the refund amount.
Please use the return mailing label you printed from our web site.
We always appreciate customer input on how we can improve our store,
and I have passed your message along to our shipping department.
The packaging methods we use have been proven to protect a variety
of items effectively. However, the occasional problem is inevitable,
and we take full responsibility for the safe delivery of your order.
Again, please accept our sincere apologies for this inconvenience.
Thank you for your understanding. We hope to see you again at
Amazon.com.
Until this problem came along I had placed Amazon.com a "cut-above" in pleasing the customer. To me that means their whole staff sells by the "value added" concept. Now it's just another company that will just take an order instead of selling the Company's reputation by standing behind an order. It's much easier to avoid the problem rather than finding a suitable solution. I kept the last one delivered and used three huge C-Clamps, towels to keep them from scratching the outer portion and a T-Square to measure the diameters. After 4 days it was round once again. I'm sorry but the only way to get the attenion of a large business is to discontinue purchases from Amazon.com. It's a shame that it came to an end because of a couple of people that didn't want to find a solution because it's easier to just say go away.
Description of Calphalon Commercial Nonstick 12-Quart Stockpot with Lid
Hard anodized aluminum provides the fast heat you need to get water boiling for lobster, as well as the even heat and non-stick interior you want to make sure your homemade corn chowder doesn't scorch or stick to the pan.Calphalon nonstick pans are made for the low-fat cook looking for kitchenware built to last a lifetime. This 12-quart stockpot is big enough to cook turkey soup, stews, and corn on the cob. The heavy-gauge aluminum exterior conducts heat evenly, while the nonstick interior provides an added measure of cooking ease. Use a light hand on the heat dial though, to protect the nonstick surface from overheating. Also, use plastic, coated, or wooden utensils to protect the finish. Its curved handle is easy to grip and stays cool, thanks to a V-shaped split where it meets the pan, and there's also a short looped utility handle on the opposite side of the pan for heavy lifting. Unlike pans with plastic or wood handles, the extremely sturdy all-metal construction gives you the flexibility to put the pan in the oven, up to 450 degrees. Remember to hand wash all Calphalon pans--dishwasher detergents are bad for the finish, and their use voids the lifetime warranty. --Dale Steinke
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